The competition for talent is fierce. Providing training and development for your staff is an investment in your healthcare company’s future. We offer convenient, cost-effective professional development customized to your business needs.
Strategic Thinking
Shifting from a Tactical to Strategic Orientation
One of the most difficult transitions to make is to go from a very detailed task orientation to a “30,000 foot” view of a business situation. And yet, strategic thinking is a key parameter for advancement in almost any job function. If you want to move from being a good manager to being a great manager you must be a strategic thinker. Strategic thinking enables you understand the needs of your customer, recognize your competition’s game plan and helps you optimize your staffs’ potential.
In this seminar we will cover:
- Key Attributes of Today’s Strategic Thinkers
- Understanding the Key Components of a Strategic Thinking Model
- How to Apply a SWOT Analysis to your Team
- How to Move from a Tactical to a Strategic Orientation
- Selling Your Strategic Ideas
Providing Effective Feedback
How to Provide Actionable Feedback that Empowers Change
How regularly do people get feedback that truly makes a difference? Often, performance feedback is given solely during reviews—and since it’s tied to salary, constructive criticisms may be held back if the supervisor doesn’t want to reduce the subordinate’s raise. Performance reviews and evaluations are fraught with emotion—which often makes them the least productive arena for providing feedback. Good managers know that having productive conversations in a timely and ongoing basis ensures that there will be no surprises when it comes to review time—and it makes for a happier, more productive workplace.
In this seminar we will cover:
- How to Write a Performance Review
- How to Frame Feedback and Deliver it Productively
- Critical Factors to Consider when Developing an Action Plan
- How to Make Sure Your Message Gets Through
- Handling Emotions – Without Getting Caught Up in Them Yourself
After covering the basics of delivering feedback—both positive and negative—we will use both planned and spontaneous role-plays to customize content to the particular needs of the group.
Selling Your Ideas
Adding Value through Building Business
Often people define their roles very narrowly—and in so doing miss the opportunity to provide additional value to their workplaces. Good ideas can come from anywhere and successful companies provide venues and opportunities to bring ideas to life. Successful staff members view problems in a broad way and offer solutions regardless of whether they fall within their specific bailiwick.
In this seminar we will cover:
- How to Identify a Winning Idea
- How to “Package” Your Idea
- Providing Value Without Being “Pushy”
- Bringing Your Idea to Life
From Colleague to Boss
Making A Seamless Transition
One of the most critical turning points in a management career occurs when making the transition from staff to manager. This role is a particularly challenging one—often appropriate support staff is unavailable so the charge is to continue managing the details of the old position while beginning to assume a more strategic role. To succeed, a manager must learn how to develop the people around them, regardless of whether there is a direct reporting relationship. There are multiple benefits in this – management identifies the manager as a leader, they become a more productive manager, the people who are working with them are more satisfied with their jobs and invested in the manager’s future.
In this seminar we will cover:
- Establishing an Effective Presence
- Communicating Effectively
- Delegating Appropriately
- Conducting Difficult Conversations
Managing for High Performance
How to Keep Your Standards in the Midst of Impossible Deadlines
Keeping perspective is a key challenge for senior professionals as companies continue to feel the results of downsizings and a struggling economy. Lean organizations often have a significant gap between management and staff – in experience as well as training. When this structure is overlaid with advances in communication—web conferencing, IMing, email—the pressure to deliver more content faster to internal and external customers/clients can quickly become overwhelming. Balancing personal standards for quality work with the realities of the new customer/client culture is essential to success in management.
In this seminar we will cover:
- The Nature of Self-Defeating Behaviors
- Understanding How to Move Beyond Barriers/Blocks
- Impact of Mars/Venus, Millenial/Baby Boomers, Parents/Non-Parents
- Motivating Yourself and Others During Stressful Situations
Succession Planning
Succession Planning Process
Developing your future leaders pays off and the time to develop “bench strength” is before you need it. To help in this endeavor, we conduct an assessment of your “Tier 2” leaders to understand your specific leadership landscape. It starts with a retrospective analysis of performance reviews/existing assessment tools, primary research among stakeholders, generating a perceptual map that allows you to see team members in relation to each other, a summary of findings and culminates in a recommended plan of action--critical to succession planning.
Customized Training for Succession Candidates
This customized training is developed to address skill gaps and your specific business needs. Typical topics among candidates identified for future succession include learning to self-manage, micromanagement and delegating appropriately. Role-playing and suggestions for how to recognize, address and support others who have this behavior are covered. Follow-up coaching cements the behavior and forms a career-enhancing habit.
Lunch ‘n Learn Seminar Series
Targeted to junior level staff, this series of 6 mini-seminars covers practical topics to assist newer staff members in developing core competencies. Topics can include establishing a personal brand, self-management, dealing with difficult personalities, multi-tasking, organizational tips, maintaining composure, communicating effectively as well as topics customized to your specific issues.
Contact The O'Keefe Group
Leverage behavior change for success. Contact us to discuss the possibilities.